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| Company Name: |
Archer Daniels Midland |
| Location: |
Decatur, IL United States |
| Position Type: |
Full Time |
| Post Date: |
02/23/2026 |
| Expire Date: |
03/25/2026 |
| Job Categories: |
Accounting/Auditing, Customer Service and Call Center, Other / General, Retail/Wholesale, Sales, Transportation |
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Customer Support Specialist - Decatur, IL
Customer Support Representative – Decatur, IL
ADM Carbohydrate Solutions
This is a full time, nonexempt position
This successful colleague will be responsible for providing world class customer support for shipments to customers within ADM Carbohydrate Solutions. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Merchandisers, Technical Team, Operations Team, Transportation Team, etc. There are career growth opportunities within this group as the Customer Support Team is committed to improving processes and driving efficiencies.
Responsibilities- Create excellent relationships with customers and be responsive to their needs
- Obtain strong working knowledge of ADM products
- Obtain strong working knowledge of ADM systems
- Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt.
- Work closely with internal and external colleagues to confirm on time delivery and accurate documentation
- Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.
- Log pertinent case detail within ADM systems to provide transparency to items needing further review
- Assist with accounts receivable efforts
- Review various reports to confirm delivery, proper invoicing, etc.
- Prepare general business correspondence
- Coordinate other functions as needed
Skills and Qualifications- A service-oriented focus on both internal and external customers
- Strong written and verbal communication skills
- Ability to collaborate in a team-oriented environment
- A positive customer centric disposition
- Proficiency in Microsoft Excel, Word and Outlook
- The ability to learn web-based and other computer applications as needed
- Excellent keyboarding skills
- Bachelor’s degree or previous Customer Support experience is preferred
- Experience using internal systems (i.e. – contract, order, inventory and accounts receivable computer systems) is preferred
- Decision-making abilities
- Multitasking
- The ability to adapt to adapt to a constantly changing environment
- Attention to detail
- Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone.
Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check.
REF:106247BR
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| Company Name: |
Archer Daniels Midland |
| Website: | https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25416&siteid=5998&jobid=3355247&codes=HBCU# |
Company Description:
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With
industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a
commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and
tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural
origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us
unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the
idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
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